Human Resource Management in the Hospitality and Tourism Industry,
Human resource management for the hospitality and tourism industries
Human Resource Management for the Hospitality Industry
Hayes/Human Resources Management in the Hospitality Industry + SG– SET
Human Resources Management in the Hospitality Industry
Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both hospitality management students and the public.This book updates hospitality students in this vacation sector, provides the key background information, explanation of the growth, the components to vacation ownership management and an overview of opportunities in vacation ownership management. Timeshare Management provides the understanding of the financing, marketing, sales, management, and human resource issues surrounding the subject - vital to any hospitality and tourism student. * Provides an overview of vacation ownership management by sharing the segment's history, terms, and rules* Offers skills that are necessary for success in this segment* Establishes best practice examples through a case study format
This Handbook consists of 21 chapters which critically review mainstream Hospitality Human Resources Management research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality HRM research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitionersThe Handbooks of Hospitality Management Series is led by Editor-in-Chief, Professor Abraham Pizam.- Provides in-depth state of the art essays on the crucial topic of Human Resources Management in the hospitality industry- Written by internationally renowned and respected contributors offering a global perspective- A vital reference tool for all those studying and working in the hospitality industry
Operational employees play a pivotal role in delivering superior service quality to customers or converting aggrieved customers into satisfied and loyal ones. However, high workforce turnover rate, especially on operational level employees has been one of the most pressing issues of the global hotel industry. Managing staff turnover to improve retention can lead to better recruitment, lower costs, improved morale and a better knowledge base. Turnover fluctuates with economic cycles and during a recession, for example, often falls. This may disguise underlying problems (such as dissatisfied staff or lack of new talent), so it is important to manage the underlying factors relating to turnover, even though turnover itself may not always be a problem.
India has been a tourist hot spot and has lured foreigners predominantly because of its mysticism,spirituality, exotic locales and rich history and culture.But, as exceptional standards of medical treatment emerge there is a larger demand for low-priced, yet good quality health care, and an active involvement of the private sector, foreign patients have started perceiving the country as a perfect destination to have health treatments in the fields of Ayurveda, Naturopathy,Yoga,etc. India is an enchanting country, its a vibrant combination of breathtaking stunning landscapes, thick tropical forests, glorious historical sites, colorful people, rich culture and innumerable festivals. Over the past decade, public infrastructure like the roadways, railways and airways has been enhanced and upgraded, which has led to a boom in the tourism industry. The international hospitality brands and the provision of world class services have added to the growth of Inbound tourism.
Introduction to Management in the Hospitality Industry, Eighth Edition and NRAEF Student Workbook Package
The topic of safety and security in the tourism industry is of vital importance globally. In recent years, and mainly after the 9/11 event, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate the negative impacts of safety and security incidences on the tourism industry and affected destinations. Tourism, Safety and Security: a multi dimensional analysis brings together the writings of international leading academics and practitioners in this field to discuss prevention measures and crisis management options, in incidences of tourism safety and security. The layout and content of the book are aimed at analyzing different types of safety and security problems as well as finding managerial strategies and tactics to address them. Divided into four sections this book looks at:A· Tourism and security issues: including the impact of terror in the hotel market in IsraelA· Tourism and crime issues: including premises liability, drug trafficking, theft and street robbery A· Tourism and safety Issues: including the impact of SARS in Asia and Foot and Mouth Disease in the UKA· Tourism crisis management issues: including the 9/11 crisis, public relations, and the aftermath of the Bali bombingsEach chapter has a user friendly structure including study objectives, concept definitions and review questions.A· Global view on the relationship between tourism and safety& security issuesA· The only book that addresses the subject matter from a multi dimensional perspective incorporating the disciplines of hospitality, tourism, geography, management, sociology, psychology, criminology, etc. A· Chapters that cover various aspects and methodologies, such as theoretical, empirical and case studies.
Hospitality sector is growing at a rate of approximately 8% in developing countries like India. This sector can be broadly classified into hotel industry,travel and tourism,restaurants,pubs,clubs and bars,contract catering,and aviation. The major challenge of this sector is shortage of skilled employees along with the challenge of attrition rate. Skilled chefs and managers are in great demand. Managers require huge range of competencies such as, people management, viable skills, business insights, analytical skills, succession planning, and resource development in order to get success in this sector. Hospitality is all about handling people. So an employee must have right attitude, tolerance, and listening skills in order to move up the hierarchy.A very little academic literature exists on what are the training practices adopted by some of these industry units. The present study mainly focuses on demonstrating best training practices in Hospitality Industry. The content in this book is informative and useful for the professionals employed in hospitality Industry, trainers and HR practitioners across Industry. The content is also useful to researchers and management students.
Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. A user-friendly and practical guide it discusses issues such as:A· The history and image of cruisingA· How to design a cruise and itinerary planningA· Roles and responsibilities on a cruise shipA· Customer service systems and passenger profilesA· Managing food and drink operations onboardA· Health, safety and security Cruise Operations Management presents a range of contextualised facts illustrated by a number of case studies that encourage the reader to examine the often complex circumstances that surround problems or events associated to cruise operations. The case studies are contemporary and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion.The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can dip in and make use of specific material and case studies for use within a more generic hospitality or tourism learning context.* Comprehensive overview of hospitality services and operations written specifically for the cruise industry* Uses contemporary examples to illustrate the unique aspects of this industry providing a clear understanding of managing operations onboard * Flexible format enables readers to build knowledge cumulatively or jump in and make use of specific material within a hospitality or tourism learning context
Since the last few decades, the tourism and hospitality industry in the world generally and in Southeast Asia particularly has been subjected to several disasters and crises affecting the inbound arrivals and tourist revenue, creating multiple challenges for the private and public sectors. A wave of catastrophic events, such as the September 11 attacks on the World Trade Center in New York, terrorist attacks in Bali, Southeast Asia Tsunami, Arab spring revolution, as well as crisis management and organizational learning, have increased awareness among hospitality and tourism scholars, raising questions about how to read, manage and mitigate the effects of such events on the hospitality and tourism sectors. This monograph read the Thailand profile in depth, and investigated the impact of current disasters on one of the most popular destinations in Southeast Asia. The current crises affecting hospitality and tourism industry, and the most effective strategies for coping with such hazardous events. Furthermore, disaster and crisis management in hospitality and tourism industry.
Human Resource Management in Textile Industry focuses on managerial issues in the Textile Industry. This book explains the basic concepts underlying key Human Resource Development in simple terms and explains how Textile Companies make Human Resource decisions. Equally valuable for students and professionals, this book is rich in pedagogical features and has a systematic approach to the presentation of concepts. For students, concepts have been explained in simple language, followed by a discussion on the global textile environment and explanations of how these concepts are appplied in the Indian environment. For HR practitioners, this book helps build the sound conceptual foundation required to evaluate the overall organisational impact of decisions in their area of expertise. Salient Features: Numerous case of Indian textile companes providing an insight into the real HR Practices in Indian Textile Industry. Comprehensive coverage of all aspects o the Textile Industry and Human Resource Management.
Contemporary Hospitality and Tourism Management Issues in China and India,
Business Excellence Performance in the Hospitality Industry is a unique text, which links these three important areas of quality management. Bringing Business Excellence in services is multi-faced and therefore is difficult to initiate and put into practice. Business Excellence looks at all key determinants involve-be they frontline employees, supervisor or managers and considers a number of approaches and techniques for improving hotels successfully. The book at the final chapter also suggests various implications to the hotel managers, politicians and policy makers of emerging economies like Iran, in order to achieve stronger business excellence in their hotels and have higher performance. Business Excellence Performance in the Hospitality Industry is invaluable for academics and tourism students including PhD and master, and is suitable as supplementary material for undergraduate courses; such as, introduction to management, Total Quality Management,Quality Management, Business Excellence in tourism, and so forth.
The text book of “Tourism Marketing and Travel Management” is based on the broad curriculum of the Hotel Management and Tourism Management of Hawassa University, and this text book aims to cover all relevant aspects and issues related to Tourism and Travel in the Hotel and Hospitality industry. This book is very much useful to Tourism Marketing and Travel Management for improving their quality service.
As authors of this book, we realized that Medical Tourism is an evolving subject which has taken a center stage in the health care industry and thus so, needs a book which focuses on explaining the different facets of this subject including digitalization and human resource management (HRM). Also, we have used our collective experience in healthcare and human resource management in writing this book, which would help the students and the healthcare professionals in better understanding of the concept and importance of Medical Tourism.This book has six chapters and each chapter discusses in detail a particular topic of Medical Tourism. All in all, this book is structured to be teacher and student friendly in order to achieve lifelong learning.
The Management of Maintenance and Engineering Systems in the Hospitality Industry