The books by Elena Fedorova always represent an easy, confidential conversation about life, love, and friendship – about everything which is on everyone’s mind, which is close and clear to every person. All works of the author are created in an integrated manner. Elena persistently follows the path of her search, her success. Simply try not to skim the novel but to think about every word, every phrase. Perhaps, you will find there something new and unknown.
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The third and last novel of Feist's successful collaborative series. From the endlessly inventive mind of one of fantasy's all time greats comes a spellbinding new adventure of high magic, treachery and bloody war. This time in conjunction with master of alternative history, Steve Stirling, Feist returns to tell the full tale of one of his fans' favourite most colourful Riftwar characters, pickpocket, mountebank and confidence trickster Jimmy the Hand.
This deeply atmospheric rendering of Conrad's classic dees colonial trader, Marlow, recount his journey into the heart of Africa and his discovery of Kurtz, a company manager rumoured to have gone mad. As the details of Kurtz's dealings with the natives and his state of mind unfold, the lines between perception and interpretation of madness begin to blur. Continuing SelfMadeHero's acclaimed Eye Classics series, Heart of Darkness is revived for a new generation in a format perfect for the graphic novel genre.
Get what you need from your boss In this follow-up to the bestselling It's Okay to Be the Boss, Bruce Tulgan argues that as managers demand more and more from their employees, they are also providing them with less guidance than ever before. Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work. Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.
A gentle new way for church leader’s to survive stress and burnout Bruce Miller debunks the idea of balance—basically trying to have it all, all the time. Most churches and their pastors try to do everything at once and feel guilty if any one aspect (worship, ministries, outreach, etc.) is neglected. He replaces the exhausting concept of balance with the idea of rhythm: churches, like people, need to give attention to different programs and ministries at different times, basically by attending to their seasons and cycles. Offers an innovative new model for church leaders Miller has been influential in the formation and promotion of “Church-Based Training” as in international movement Offers a proven method for avoiding burnout for church leaders and members by doing the right things at the right time The author offers much-need help to overwhelmed leaders and shows them how to apply Miller’s seasonal/cyclical approach to church life.
Raising funds to fulfill a nonprofit organization's goals is critical to its success, but fundraising regulations are an increasingly complex maze. The Law of Fundraising, Fifth Edition is the definitive guide to demystifying federal and state fundraising regulations. With new discussion on Internet fundraising, political fundraising laws, and international fundraising, this book details federal and state laws, with an emphasis on administrative, tax, and constitutional laws. This guide is supplemented annually to keep nonprofit professionals on top of the latest fundraising legal developments.
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience – the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles – Impression, Connection, Attitude, Response, and Exceptionals – give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the «customer experience» should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The «Disney Experience» draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find «the experience» and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
AHM is not only a science but also a combat art for the MIND, which You can be mastered. More accurate and complete Classification of Personality Types simply does not exist! Each concept from AHM such important as the gear from mechanism of Swiss watches. Become a Professional Psychologist, reading one Book? Thanks to the heroic work of the Authors of AHM this possible today! “If life has attached instruction, it would be called – Alphabet of the Human Mind!” ©
Для многих своих поклонников Брюс Спрингстин - воплощение того романтического мифа, которому посвящено большинство его песен: рабочий парень с золотым сердцем и золотыми руками, городской бунтарь, эдакое олицетворение духа рок-н-ролла. Скептики отмечают его довольно ограниченный музыкальный и поэтический словарь. Одно все же несомненно - Спрингстин один из самых энергичных и ярких исполнителей в истории рока.